The most common reason for login trouble is incorrectly entered credentials. Please make sure that the keyboard you’re using to log in has Caps Lock disabled and its special characters set up as you would usually have them. It can also be worth checking your email address contains no typos.
If all the above checks out and you still can’t access PCE, it is worth ensuring that you have fully completed the registration process, including steps such as confirming your email and payment details. Please note, you will not be able to log in if your account has been suspended (we will, however, tell you if this is the case).
If you still cannot log in, it is time to reset your password. Click Forgot Your Password? and then enter the email address linked to your PCE account to be emailed a reset link.
Last updated: Thu 17 Nov 2016 09:00